Shipping policy
Orders are processed within 2–5 business days. Print-on-demand items (apparel, accessories) may require additional production time before shipping. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
Estimated delivery times vary by destination:
- United States: 5–10 business days
- United Kingdom & Europe: 7–14 business days
- Australia & New Zealand: 10–20 business days
- Rest of world: 10–25 business days
These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Carriers
Orders are fulfilled through third-party suppliers and print-on-demand partners. Carriers may include USPS, UPS, FedEx, DHL, or local postal services depending on your location and the product ordered.
Multiple Shipments
If your order contains items from different suppliers, they may ship separately and arrive at different times. You will receive separate tracking numbers for each shipment.
International Shipping & Customs
International orders may be subject to customs duties, taxes, and import fees imposed by your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees. Encountered is not responsible for delays caused by customs.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at martrell@encountered.shop within 7 days of the expected delivery date. We will work with the supplier to resolve the issue.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery status through the carrier's website.
Contact
For shipping questions, reach us at martrell@encountered.shop.